Privacy Policy

This privacy policy describes how Delta Makina Ekipman collects, uses, and protects personal data gathered through our online platform and services. Delta Makina Ekipman is committed to protecting your privacy and handling your data responsibly, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant.

Data Controller Identification

Delta Makina Ekipman is the data controller responsible for the processing of your personal data collected via our site and services.

You can contact us regarding privacy matters at:
Delta Makina Ekipman
170 Buyukdere Cad., Kat: 5, Istanbul, Istanbul, 34394 Turkey

Information We Collect

We collect various types of information in connection with our online platform and services. This includes:

Information You Provide: When you interact with our site, request information about our manufacturing services, sales, installation, maintenance, spare parts, or consulting, or otherwise communicate with us, you may provide personal data. This can include your name, company name, job title, postal address, contact details, inquiry details, and any other information you choose to provide.
Information Collected Automatically: When you visit our site, we may automatically collect certain information from your device. This information may include your IP address, browser type, operating system, referring URLs, access times, and pages viewed. This data helps us understand how our users interact with our site and improve our services. We may also use cookies and similar tracking technologies (further details are typically provided in a separate cookie policy).

How We Use Your Information

We use the information we collect for various business purposes, including:

Providing, operating, and maintaining our manufacturing, sales, installation, maintenance, parts supply, and consulting services.
Responding to your inquiries, requests, and providing customer support.
Processing transactions related to the sale of industrial equipment or parts.
Performing contractual obligations, such as on-site installation or preventative maintenance.
Improving our site, services, and developing new offerings.
Communicating with you about updates, services, and promotional offers (where permitted and in accordance with your preferences).
Protecting the security and integrity of our site and services.
Complying with legal obligations and exercising or defending legal claims.
Analyzing usage trends and patterns to enhance user experience.

Legal Basis for Processing

We process your personal data based on various legal grounds, including:

Performance of a Contract: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract (e.g., processing a quote request or fulfilling an order).
Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these interests are not overridden by your data protection rights (e.g., improving our services, marketing to existing customers, ensuring site security).
Compliance with a Legal Obligation: Where processing is necessary to comply with a legal or regulatory obligation.
Consent: Where you have given explicit consent for specific processing purposes (e.g., receiving marketing communications). You have the right to withdraw consent at any time.

To exercise any of these rights, please contact us using the physical address provided in the "Contact Us" section below. We may need to verify your identity before processing your request.

Sharing Your Information

We may share your personal data with third parties in limited circumstances, including:

Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as hosting, analytics, customer support, and IT services. These providers are contractually bound to protect your data and use it only for the purposes we specify.
Business Partners: We may share information with business partners involved in the delivery of our services, such as logistics companies for equipment delivery or other companies involved in complex projects.
Legal and Regulatory Authorities: We may disclose your information if required to do so by law, in response to a legal process, or to protect the rights, property, or safety of Delta Makina Ekipman, our users, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.

We do not sell your personal data to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period depends on the type of data and the purpose of processing.

Your Data Protection Rights

Under applicable data protection laws, you may have certain rights regarding your personal data. These rights may include:

Right of Access: To request access to the personal data we hold about you.
Right to Rectification: To request correction of inaccurate or incomplete personal data.
Right to Erasure ("Right to be Forgotten"): To request the deletion of your personal data under certain circumstances.
Right to Restriction of Processing: To request the restriction of processing of your personal data under certain conditions.
Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to Object: To object to the processing of your personal data under certain circumstances, particularly where processing is based on legitimate interests or for direct marketing.
Right to Withdraw Consent: To withdraw your consent at any time where processing is based on consent.
Right to Complain: To lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes applicable law.

To exercise any of these rights, please contact us using the physical address provided in the "Contact Us" section below. We may need to verify your identity before processing your request.

International Data Transfers

Delta Makina Ekipman is based in Turkey. Your personal data will primarily be processed and stored in Turkey. If you are accessing our site or services from outside Turkey, your information may be transferred to, stored, and processed in Turkey or other countries where our service providers operate. When transferring personal data outside the European Economic Area (EEA) or other regions with comprehensive data protection laws, we take appropriate measures to ensure the data is protected in accordance with this policy and applicable law, such as relying on standard contractual clauses or other lawful transfer mechanisms.

Cookies

Our site may use cookies and similar technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us improve our site and your experience. Details about the types of cookies used and how to manage them are typically provided in a separate Cookie Policy available on our site.

Links to Other Websites

Our site may contain links to third-party websites or services that are not operated by Delta Makina Ekipman. This privacy policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content, privacy policies, or practices of third-party sites or services.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and the revised policy will apply to data collected after the date it is posted.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us by mail at:

Delta Makina Ekipman
170 Buyukdere Cad., Kat: 5, Istanbul, Istanbul, 34394 Turkey